1. Who we are
Elite Cell Source Lab, LLC (“Elite Cell Source”, “we”, “us”) operates a business-to-business provider platform for licensed healthcare providers and approved wellness clinics. This policy describes how we collect, use, and protect information on this website and within the provider portal.
2. Information we collect
Provider and practice information: names, credentials (such as NPI and state license details), clinic contact information, and documents submitted during registration and verification.
Patient information: limited information submitted by verified providers solely as required to process patient-specific orders and route them for fulfillment. We collect only what is necessary for that purpose — this platform is not an electronic health record.
Technical information: log data, device and browser information, and similar data needed to operate and secure the service.
3. How we use information
To verify provider eligibility, operate the ordering and fulfillment workflow, process payments, communicate with your practice, and meet legal and compliance obligations.
We do not sell personal information. We do not share patient information with payment processors. Information is shared with fulfillment partners only as required to complete an order placed by a verified provider.
4. Safeguards
Access to the portal is restricted by role and verification status. Data is encrypted in transit, sensitive credentials are encrypted at rest, and account activity on protected records is logged.
5. Retention and your choices
We retain records as required for legal, regulatory, and operational purposes. Providers may contact us to review or update their account information, or to request closure of their account, subject to records we are required to keep.